Lowe's Appliances Seasonal Employee in Lawton, Oklahoma

Job Description:

General Description/Purpose

The primary function of the Customer Service Associate (CSA) is to assist customers with all their shopping needs. This includes assisting customers in the selection, demonstration, preparation and loading of merchandise. The CSA is required to respond to customer inquiries and support them throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate. The CSA is also responsible for maintaining a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security

risks. Lastly, the CSA is responsible for completing all other duties as assigned.

Work Schedule

Open Availability which requires morning, afternoon, and evening any day of the week. And to include weekends.

Key Responsibilities

Provides customer service always through the daily execution of (and not limited to) the customer greeting, phone answering, price guarantee and special order, and Installed Sales and Delivery programs.

Follows IMPACT model of customer service by initiating, making assessment, aiding, adding on sales, closing sales, and thanking the customer.

-Assists customers as needed in locating, demonstrating, selecting, carrying, and/or loading merchandise.

Responds knowledgeably and promptly to all customer and employee questions by taking them to areas of the store and walking them through projects when necessary.

Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Loss Prevention.

Ensures good housekeeping standards are in place, and programs, such as Area Recovery, are executed daily to guarantee that the store (including work areas) is clean and organized always.

  • Complies with all safety procedures, makes note of any safety hazards, and completes daily safety hazmat review (DSHR). Notifies Manager/Manager on Duty (MOD) of customer complaints, dissatisfaction, and procedure violations.

  • Promotes and offers customer loyalty programs (e.g., MyLowes).

  • Responds to code 50's, call buttons, departmental pages, or requests for assistance.

  • Down stocks merchandise by looking for empty areas on shelves and replenishing supplies.

  • Uses Kronos to look up schedule and log PTO (Paid Time Off) requests.

  • Uses Genesis to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory information.

  • Promotes and offers customers extended protection plans and replacement plans on any qualifying products.

  • Verifies description and price as merchandise is scanned.

  • Provides prompt support to all checkout functions.

  • Generates leads for Project Specialist Interior and Exterior (PSI and PSE) programs by actively engaging customers.

  • Observes and validates items being carried in and out of the store by checking receipts and load tickets.

Prepares merchandise in department of responsibility based on customer requirements/specifications (e.g., tints and mixes paint, cuts and

threads pipe, cuts and bundles wood, cuts drywall, cuts blinds).

  • Writes down customer information and date of pick up and attaches the information to orders.

Physical Requirements

Lifts to 25 pounds without assistance; may lift to 40 pounds with or without assistance.

Minimum and Preferred Qualifications

Minimum Qualifications

6 months’ experience using a computer, including inputting, accessing, modifying, or outputting information.

AND 6 months’ experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet, iPod) to enter, access, and output information.

Preferred Qualifications

Associate's Degree in Business, Retail Management, Specialty related to department (e.g., design, appliances) or

related field OR certification in trade related to department (e.g., kitchen, plumbing, electrical, lawn and garden).

1 year retail experience identifying and selling products based on customer needs, including credit cards,

installations, add-on sales, and explaining warranties, product features, and benefits.

1 year retail experience providing customer service, including identifying and resolving customer issues, assisting

customers in locating product, greeting customers, answering phones, building relationships with customers, and

thanking customers for their business.

1 year retail merchandising experience, including performing Zone Recovery, stocking, down stocking,

facing/fronting product, pricing, maintaining signage, and housekeeping.

1 year retail experience in related department (e.g., kitchen, plumbing, electrical, lawn and garden).

1 year experience in a customer service position at a home improvement or hardware retailer in related

department (e.g., kitchen, plumbing, electrical, lawn and garden).

1 year experience working in any department at a Lowe's retail store.

1 year supervisory experience in any field, including directing, evaluating, and coaching employees

Job ID: 1335902BR

Line of Business: Store

Job Category: Customer Service

Department: 0051 - Appliances

Employment Type I: Temporary

Employment Type II: Full-Time

Location #: 1724

Location Name: Lawton, OK

City: Lawton

State: OK

EEO Statement:

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.